What makes PointClickCare clients different? Ours aren’t simply pleased customers; they are true advocates of our objective. Our clients are devoted to the exact same points we are, progressing elderly care. PointClickCare is grateful to have clients like Melissa Draper, that is not just a permanent Director of Medical Informatics at Heritage Operations Team, LLC, located in Illinois, however that is additionally well on her method to accomplishing her doctorate to more advance her abilities as well as experience. We just recently sat down with Melissa to hear about her journey with PointClickCare for many years as well as why she still loves whatever about PointClickCare. pointclickcare cna
More than a remedy
Melissa has been in medical care for greater than 14 years currently as well as in that time, she has seen her share of tools, remedies, and providers. She has actually experienced the successes and downfalls of every one of them, which is why she thinks PointClickCare is special. “I have actually had a lot of success using PointClickCare services for many years, and also I have actually additionally had plenty of useful comments too. What makes PointClickCare unique is their determination to truly listen to their consumers, no matter exactly how large or little. If something isn’t helping you, they want to know about it as well as they intend to carry out a remedy to make it better. It feels like a more than just a vendor, it’s a partnership.”
She points out that whenever she has had the opportunity to fulfill our staff member personally, she is reminded of how easily the goal as well as vision of the company filters down throughout the firm through each person. “Last time I went to top I was fortunate enough to fulfill Nick Noel, and he showed to me some incredible understandings on the worth of the consumer and we even remained in contact on LinkedIn. To me, that simply shows how the group at PointClickCare are individuals much like me, dedicated to the same mission. Titles do not seem to be hierarchal; I indicate, we describe the co-founders as Mike and Dave, and I discover that to be an individual touch that you don’t get with other companies. It’s that personable level that they have instilled throughout the organization that states, ‘we remain in this together’.”. pointclickcare cna login
Interaction is essential.
Open interaction with our consumers is one of the methods we continue to evolve our services. Melissa stated that earlier this year they carried out Nursing Advantage and also although they experienced some battles initially, she told us that it was the manner in which PointClickCare handled the concerns that absolutely made a distinction. “It returns to that personalized level. The team at PointClickCare do not see you as an account, you are individuals who are interacting. They wish to hear the excellent, the poor, and the hideous and also they want to deal with you. PointClickCare devoted a great deal of effort and time to making the option work for us as well as although we experienced concerns initially, I still am a proponent of the item, I count on what it has to use and as a registered nurse as well as I see the advantages of it bringing your patients to life. It aids you to actually comprehend what you are doing and why you are doing it.”.
A knowledge candidate.
One of one of the most fascinating points we learned about Melissa throughout our discussion is just how she is presently working in the direction of her PhD focusing on the Philosophy of Human Providers. She likewise mentioned that in her studies, she usually utilizes PointClickCare as an example as well as has utilized our products to contribute to most of her papers. “In a program I am taking now we are learning more about top quality management and also efficiency renovation, and also one of the examples I brought up in course just how PointClickCare services permit team to make use of as well as vet the analysis.” She also stated PointClickCare has played a big role in her research studies. “It’s what I recognize as well as I just believe it is a remarkable company so anytime I can promote it as a trendsetter in the market, I will.”. pointclickcare cna
Since her courses more than, Melissa is in the middle of writing her last argumentation on “Telemedicine in the Post-Acute: What the Obstacles Are”. She says it was between that and interoperability on the continuum, however she ended up picking telemedicine given that it is much more widespread in treatment facilities today. Melissa is wanting to finish her dissertation by now following year, and we can’t wait till she publishes her work and also shares it with the globe. pointclickcare cna login